Welcome to BGaming, a fun-loving, globally recognized game development studio! We’re a passionate team of open-minded people who turn bold ideas into online casino games that players genuinely enjoy.
Our people work from all over the world, united by a shared curiosity, creativity, and a love for what we do. We brainstorm across time zones, host online hackathons, meet at live events, and sometimes party harder than we plan to.
Here, everyone has a voice and a chance to grow. We move fast, experiment freely, and aren’t afraid to break things if it means learning something new. That’s how innovation happens here.
Join a team that believes in people, where collaboration drives results.
Project overview:
L1 Support Specialist will work directly with BGaming customers, assisting them with their requests and ensuring a smooth experience with the company’s products. In this role, attention to detail, responsiveness, and strong communication skills are essential to maintaining high customer satisfaction.
We are currently hiring two L1 Support Specialists for different shifts. Both positions follow a 4-on/2-off schedule with rotating days off:
- Day shift: 10:00 AM–6:00 PM, Warsaw time
- Evening shift: 6:00 PM–2:00 AM, Warsaw time
Responsibilities:
- Communicate with clients via Jira helpdesk system and messengers, handling inquiries efficiently and professionally;
- Assist customers in resolving their requests or escalating more complex issues to L2 specialists;
- Creating and customizing game environments and betting levels as requested by clients;
- Compiling internal documentation, training manuals and troubleshooting processes, updating them as required;
- Ensure all tasks are completed accurately and within set timelines;
- Manage customer and colleague expectations and drive them to satisfaction;
- Keep management informed of progress on monthly/quarterly initiatives;
- Collaborate with the team to achieve sustainable growth.
Requirements:
- Experience in customer support or a similar role (~6 months);
- Language proficiency: Russian — Advanced, English — Upper-Intermediate or higher;
- Strong attention to detail and ability to follow processes;
- Experience in JIRA, Confluence;
- Strong organizational and communication skills.
Perks and benefits:
- Work where it suits you: from home, the office, or a mix of both.
- 100% paid vacation and sick days, plus extra days off.
- Medical insurance and mental health support.
- BCoins for internal rewards and fun perks.
- Budget for professional development, certifications, and language courses (English and Polish).
- Hackathons, team events, and legendary parties.
- Kids’ camp for BGamers’ families.
- Referral program with real rewards.