Careers

Application Support Manager

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Darya Hulkovich
Recruiter
LinkedIn
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Department
Technical Account Managers
Required Experience
5+ Years
employment type
Full-Time

Welcome to BGaming! We're a fun-loving, globally-recognized game development studio, best known for creating captivating video slots that players just can't get enough of. Our games are a delightful blend of stunning visuals, engaging features, and thrilling storylines, all wrapped up in a user-friendly package that works seamlessly on any device.

But we're not just about good looks – we're pioneers too! We were the first major iGaming provider to introduce the "provably fairness feature", using cutting-edge cryptography to ensure that our players can trust the results of their games to be truly random and unbiased.

Role overview:

We are seeking a dynamic and experienced Head of Application Support to enhance our application support team. This role involves developing effective processes, collaborating with stakeholders, and ensuring top-tier application performance and reliability. The ideal candidate will have a strong technical background, leadership skills, and a proactive approach to problem-solving.

Responsibilities:

  • Design, develop, and implement comprehensive processes and procedures for application support. This includes managing incidents, resolving problems, establishing escalation protocols, and ensuring adherence to Service Level Agreements (SLAs).
  • Work closely with cross-functional teams, including C-level executives, to identify, address, and mitigate application issues. Focus on enhancing application performance and user satisfaction.
  • Continuously monitor application performance and key performance indicators (KPIs). Identify areas for improvement, propose and implement effective solutions to optimize application functionality.
  • Develop, maintain, and update documentation for all applications and support processes. Ensure that all support-related information is accurately recorded and easily accessible.
  • Stay abreast of the latest technologies and industry trends. Leverage this knowledge to continuously improve the quality and efficiency of application support services.

Requirements:

  • Proven experience in application support or a similar role, with at least 5 years of experience in a leadership position.
  • Strong technical knowledge of application systems and software development processes).
  • Excellent communication and interpersonal skills. Ability to effectively collaborate with team members, stakeholders, and senior management.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.

Nice to have:

  • Bachelor's degree in computer science, information technology, or related field).
  • Professional certifications such as ITIL, PMP, or Agile are highly desirable and considered a plus.

Work conditions:

  • Full-time flexible schedule (remote work is possible).
  • Highly competitive compensation, motivation, benefits, and social programs.
  • Paid vacation + 4 sick + 1 day off.
  • Medical Insurance.
  • Professional training & certifications, language courses.
  • Enjoy working in a fast-growing modern iGaming company.
  • Great community of experts and industry professionals.

Join our team and lead the way in providing exceptional application support services. Your expertise and leadership will be instrumental in driving our success and delivering outstanding results for our clients.

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