Fraud Operations Manager

BGaming is a game development studio that is proud of having worldwide recognition in the sphere. Our innovative video slots are admired in the industry for numerous qualities: from eye-catching graphics, attractive features, and entertaining plots to capacity for easy integration, multi-device availability, intuitive interface, and ground-breaking formats. This series of elements have been carefully developed to create a unique gaming experience.

On top of that, we were the first major iGaming provider to introduce the "provably fairness feature". With the help of cryptography, players can easily verify that all game results are indeed unbiased and random. We are a “remote-first” company, most of our employees work remotely, which does not prevent us from maintaining and strengthening the team spirit, mutual support, and willingness to help.

Role Overview:

We seek a strategic and hands-on Fraud Operations Manager to build and lead our fraud prevention function. This role is central to developing a scalable, data-driven anti-fraud framework — from designing detection tools and processes to managing investigations and guiding operational decisions.

You will work cross-functionally with product, analytics, support, and engineering teams to detect, prevent, and respond to fraud threats in our games. This is a high-impact role with both strategic ownership and operational execution responsibilities.

Responsibilities:

• Build and lead the company’s fraud prevention system from the ground up.
• Design and implement anti-fraud tools, detection rules, and escalation workflows.
• Define, document, and continuously improve fraud detection patterns and rule sets.
• Conduct initial deep-dive investigations of suspicious activity and escalate cases as needed.
• Own fraud-related incident handling: triage, cross-team coordination, and resolution tracking.
• Create clear, actionable case summaries and intermediate follow-ups for each fraud case.
• Align fraud policies with relevant teams and ensure seamless process adoption.
• Coordinate and support the work of fraud analysts or investigators.

Requirements:

Experience & Knowledge

• 3+ years in fraud prevention, risk management, or digital security (iGaming, FinTech, eCommerce preferred).
• At least 1 year of experience in the iGaming industry with an understanding of game design and core game mechanics.
• Strong background in designing fraud processes, writing detection rules, and implementing monitoring tools.
• Experience working with analytics and machine learning as a plus.
• Solid understanding of common fraud patterns (multi-accounting, bonus abuse, behavioral anomalies, etc.).
• Proficiency in tools such as SQL, Snowflake, and BI platforms.

Skills

• Excellent analytical thinking: ability to interpret user behavior and identify suspicious patterns.
• Strong process documentation and operationalization skills.
• Experience in people management or mentoring roles within Fraud, Risk, or Ops teams.

Communication

• Proven ability to communicate and align policies across cross-functional teams.
  Ability to clearly present investigation findings and actionable recommendations.
• Solid verbal and written English (B2+ level).

Nice to have:

• Deep experience in the iGaming industry and understanding of game mechanics.

Work conditions:

• Full-time flexible schedule (remote work is possible);
• Highly competitive compensation, motivation, benefits, and social programs;
• Paid vacation + 4 sick + 1 day off;
• Medical Insurance;
• Professional training & certifications, language courses;
• Enjoy working in a fast-growing modern iGaming company;
• Great community of experts and industry professionals.