Welcome to BGaming, a fun-loving, globally recognized game development studio! We’re a passionate team of open-minded people who turn bold ideas into online casino games that players genuinely enjoy.
Our people work from all over the world, united by a shared curiosity, creativity, and a love for what we do. We brainstorm across time zones, host online hackathons, meet at live events, and sometimes party harder than we plan to.
Here, everyone has a voice and a chance to grow. We move fast, experiment freely, and aren’t afraid to break things if it means learning something new. That’s how innovation happens here.
Join a team that believes in people, where collaboration drives results.
Project overview
L1 Support Manager will work directly with BGaming customers, assisting them with their requests and ensuring a smooth experience with the company’s products. In this role, attention to detail, responsiveness, and strong communication skills are essential to maintaining high customer satisfaction.
Working hours: 2:00 AM to 11:00 AM (GMT+1).
Responsibilities
- Communicate with clients via Jira helpdesk system and messengers, handling inquiries efficiently and professionally;
- Assist customers in resolving their requests or escalating more complex issues to L2 specialists;
- Creating and customizing game environments and betting levels as requested by clients;
- Compiling internal documentation, training manuals and troubleshooting processes, updating them as required;
- Ensure all tasks are completed accurately and within set timelines;
- Manage customer and colleague expectations and drive them to satisfaction;
- Keep management informed of progress on monthly/quarterly initiatives;
- Collaborate with the team to achieve sustainable growth.
Requirements
- Experience in customer support or a similar role (~6 months);
- Proficiency in English and Russian (both written and spoken);
- Strong attention to detail and ability to follow processes;
- Experience in JIRA, Confluence;
- Strong organizational and communication skills.
Perks and benefits:
- Work where it suits you: from home, the office, or a mix of both.
- 100% paid vacation and sick days, plus extra days off.
- Medical insurance and mental health support.
- BCoins for internal rewards and fun perks.
- Budget for professional development, certifications, and language courses (English and Polish).
- Hackathons, team events, and legendary parties.
- Kids’ camp for BGamers’ families.
- Referral program with real rewards.