Welcome to BGaming! We’re a fun-loving, globally-recognized game development studio, best known for creating captivating video slots that players just can’t get enough of. Our games are a delightful blend of stunning visuals, engaging features, and thrilling storylines, all wrapped up in a user-friendly package that works seamlessly on any device.
But we’re not just about good looks – we’re pioneers too! We were the first major iGaming provider to introduce the “provably fairness feature”, using cutting-edge cryptography to ensure that our players can trust the results of their games to be truly random and unbiased.
Responsibilities:
- Actively participating in the team’s hiring and onboarding process.
- Regularly review team performance through one-on-one feedback sessions.
- Maintaining both Customer satisfaction and response service levels by initiating, coordinating, and enforcing operational policies and procedures.
- OKR development and goal implementation to achieve the OKR plan.
- Communicating with other departments and management to resolve problems and expedite solution.
- Identify areas for process improvement, streamline operations, and boost efficiency.
- Develop, maintain, and update the relevant documentation for all technical and support processes.
Requirements:
- 3+ years of experience in a technical account management or customer operations role in a leadership position (preferably in iGaming).
- Highly skilled in Google Workspace, Slack, and Confluence.
- Experience working with Jira, Kibana.
- Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for client relationships.
- Excellent organizational and multitasking abilities to handle multiple projects simultaneously in a dynamic environment.
Work conditions:
- Full-time flexible schedule (remote work is possible).
- Highly competitive compensation, motivation, benefits, and social programs.
- Paid vacation + 4 sick + 1 day off.
- Medical Insurance.
- Professional training & certifications, language courses.
- Enjoy working in a fast-growing modern iGaming company.
- Great community of experts and industry professionals.
Your expertise and leadership will be instrumental in driving our success and delivering outstanding results for our clients.