BGaming is a game development studio that is proud of having worldwide recognition in the sphere. Our innovative video slots are admired in the industry for numerous qualities: from eye-catching graphics, attractive features, and entertaining plots to capacity for easy integration, multi-device availability, intuitive interface, and ground-breaking formats. This series of elements have been carefully developed to create a unique gaming experience.
On top of that, we were the first major iGaming provider to introduce the “provably fairness feature”. With the help of cryptography, players can easily verify that all game results are indeed unbiased and random. We are a “remote-first” company, most of our employees work remotely, which does not prevent us from maintaining and strengthening the team spirit, mutual support, and willingness to help.
Role overview:
Technical Account Manager will work closely with BGaming customers, build relationships with them and help them achieve their technical goals, and overcome technical challenges. In this role, you will have to be able to understand the needs and goals of potential future clients and use that to introduce the company’s products.
Responsibilities:
- Assist Customers inquiries and provide the appropriate technical solutions, or escalating to the necessary Specialist;
- Establish and maintain strong working relationships with Customers, especially with key customer stakeholders and sponsors;
- Always strive to provide exceptional customer experience;
- Manage customer expectation and lead them to customer satisfaction;
- Clearly communicate the progress of monthly/quarterly initiatives to management;
- Forecast and track key account metrics;
- Take initiatives in identifying growth opportunities;
- Collaborate with our team to achieve sustainable growth;
- Draft documentation, training manuals and trouble shooting processes, updating as needed.
Qualifications:
- Experience in a similar position (~ 1 year);
- Advanced English (both writing and speaking);
- Good understanding of API communication, reading log files;
- Experience in JIRA, Kibana, Confluence;
- Solid computer, analytical, organizational skills;
- Takes initiative;
- Strong communication skills.
Nice to have:
- Technical Background;
- Experience in iGaming industry.
Work Conditions:
- Full-time flexible schedule (remote work is possible);
- Highly competitive compensation, motivation, benefits, and social programs;
- Paid vacation + 4 sick + 1 day off;
- Medical Insurance;
- Professional training & certifications, language courses;
- Enjoy working in a fast-growing modern iGaming company;
- Great community of experts and industry professionals.