Support Specialist

Welcome to BGaming! We’re a fun-loving, globally-recognized game development studio, best known for creating captivating video slots that players just can’t get enough of. Our games are a delightful blend of stunning visuals, engaging features, and thrilling storylines, all wrapped up in a user-friendly package that works seamlessly on any device.

But we’re not just about good looks – we’re pioneers too! We were the first major iGaming provider to introduce the “provably fairness feature”, using cutting-edge cryptography to ensure that our players can trust the results of their games to be truly random and unbiased.

Project overview

L1 Support Manager will work directly with BGaming customers, assisting them with their requests and ensuring a smooth experience with the company’s products. In this role, attention to detail, responsiveness, and strong communication skills are essential to maintaining high customer satisfaction.

Working hours: 2:00 AM to 11:00 AM (GMT+2).

Responsibilities

• Communicate with clients via Jira helpdesk system and messengers, handling inquiries efficiently and professionally;
• Assist customers in resolving their requests or escalating more complex issues to L2 specialists;
• Creating and customizing game environments and betting levels as requested by clients;
• Compiling internal documentation, training manuals and troubleshooting processes, updating them as required;
• Ensure all tasks are completed accurately and within set timelines;
• Manage customer and colleague expectations and drive them to satisfaction;
• Keep management informed of progress on monthly/quarterly initiatives;
• Collaborate with the team to achieve sustainable growth.

Requirements

• Experience in customer support or a similar role (~6 months);
• Proficiency in English and Russian (both written and spoken);
• Strong attention to detail and ability to follow processes;
• Experience in JIRA, Confluence;
• Strong organizational and communication skills.

Work conditions:

• Full-time flexible schedule (remote work is possible);
• Highly competitive compensation, motivation, benefits, and social programs;
• Paid vacation + 4 sick + 1 day off;
• Medical Insurance;
• Professional training & certifications, language courses;
• Enjoy working in a fast-growing modern iGaming company;
• Great community of experts and industry professionals.