Account Manager Assistant

BGaming is a game development studio that is proud of having worldwide recognition in the sphere. Our innovative video slots are admired in the industry for numerous qualities: from eye-catching graphics, attractive features, and entertaining plots to capacity for easy integration, multi-device availability, intuitive interface, and ground-breaking formats. This series of elements have been carefully developed to create a unique gaming experience.

On top of that, we were the first major iGaming provider to introduce the “provably fairness feature”. With the help of cryptography, players can easily verify that all game results are indeed unbiased and random. We are a “remote-first” company, most of our employees work remotely, which does not prevent us from maintaining and strengthening the team spirit, mutual support, and willingness to help.

Role overview:

We’re looking for a proactive and detail-oriented Assistant to support our  Account Management team. You’ll play a key role in helping manage, coordinating daily operations, and ensuring smooth communication between clients and internal teams.

Responsibilities:

• Monitor and ensure smooth game availability and positioning.
• Adjust RTP settings when needed. 
• Prepare and share reports, presentations, and account documentation with clients. 
• Help track and monitor account performance, KPIs, and client feedback.
• Coordinate, keep track and verify promotions. 
• Check and verify data for accuracy. 
• Handling administrative tasks as required. 
• Support clients with basic requests and questions, managing day-to-day accounts. 
• Maintain friendly and professional communication in English.
• Work closely with the product team and customer support teams to resolve issues quickly and deliver the best client experience. 

Requirements:

• Responsible and reliable.
• Proactive and detail-oriented.
• Strong organizational and multitasking skills.
• Ability to work collaboratively in a fast-paced environment, handling tasks in an efficient and speedy manner.
• Communicative, friendly, and professional.
• Proactive, curious, and eager to learn.
• Comfortable working in English (C1 level).
• Excellent communication skills, both written and verbal.
• Experience in client-facing or account support roles.

Nice to have:

• Experience in customer service.
• Comfortable working with data, reports, and CRM tools.
• Familiarity with the iGaming industry.

Work Conditions:

• Full-time flexible schedule (remote work is possible).
• Highly competitive compensation, motivation, benefits, and social programs.
• Paid vacation + 4 sick + 1 day off.
• Medical Insurance.
• Professional training & certifications, language courses.
• Enjoy working in a fast-growing modern iGaming company.
• Great community of experts and industry professionals.