Business Account Manager

BGaming is a game development studio that is proud of having worldwide recognition in the sphere. Our innovative video slots are admired in the industry for numerous qualities: from eye-catching graphics, attractive features, and entertaining plots to capacity for easy integration, multi-device availability, intuitive interface, and ground-breaking formats. This series of elements have been carefully developed to create a unique gaming experience.

On top of that, we were the first major iGaming provider to introduce the "provably fairness feature". With the help of cryptography, players can easily verify that all game results are indeed unbiased and random. We are a “remote-first” company, most of our employees work remotely, which does not prevent us from maintaining and strengthening the team spirit, mutual support, and willingness to help.

Role overview:

Account Manager creates long-term, trusting relationships with customers of the company. Responsible, and accountable, for the promotion of BGaming games by day-to-day communications with clients, timely delivery of the information on the upcoming game releases and  updates, analysis of games performance based on clients' target markets and peculiarities to identify and develop strategies of growth.The role also requires the Account Manager to support the BGaming board of directors in implementing growth opportunities and in servicing the existing workloads, from the conception of brief to delivery of revenue in a varied formula of strategic creative, design, artwork, production, and aftercare formats.

Responsibilities:

• Develop and maintain collaborative relationships with customers and partners.
• Establish and maintain an active and constructive relationship with other teams in the company.
• Timely notify clients about upcoming game releases and updates, provide the clients with necessary materials and information to ensure game releases on the scheduled dates.
• Promote BGaming games, regularly review games performance based on the target markets and peculiarities of the client and make recommendation to the client on the games with best potential .
• Analyse progress, promotion results, work out strategies of growth and client development.
• Develop business with existing clients and/or identify areas of improvement and growth where possible.
• Assist with challenging client requests or issue escalations as needed.
• Issue invoices (direct integrations only) and track payments by clients.
• Clearly communicate the monthly progress to the team lead.
• Prepare monthly reports on the progress of the account to the team lead, track key metrics.
• Prepare monthly promo discounts reports (both for accounting and clients) and monthly progress reports for clients.

Qualifications:

• Strong communication skills.
• Advanced English knowledge (С1).
• Strong analytical and decision-making skills.
• Ability to work with large volumes of information.
• Strong relationship management skills.

Nice to have:

• Experience in customer service.
• Knowledge of additional foreign languages.

Work Conditions:

• Full-time flexible schedule (remote work is possible);
• Highly competitive compensation, motivation, benefits, and social programs;
• Paid vacation + 4 sick + 1 day off;
• Medical Insurance;
• Professional training & certifications, language courses;
• Enjoy working in a fast-growing modern iGaming company;
• Great community of experts and industry professionals.